Experience the Richness of Chadian Culture
Refund Policy
Refund Policy - the basics
Eligibility for Refunds:
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Refunds are available for items returned within 30 days of delivery.
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Items must be in their original condition, unused, and in their original packaging with all tags attached.
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Sale items or gift cards are non-refundable.
How to Request a Refund:
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To initiate a refund, please contact our Customer Service team at [email address] or through the Contact Us page on our website.
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Provide your order number, proof of purchase, and the reason for the return.
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Our team will provide you with instructions for shipping the item back to us.
Return Shipping:
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
Processing of Refunds:
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 7-10 business days.
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Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at [email address]. We will cover the return shipping costs and ensure the correct item is sent to you.
Customs and International Orders:
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For international orders, customs duties and taxes are non-refundable.
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Shipping costs for returns from international locations are the responsibility of the customer unless the item is defective or incorrect.